Help & Support

Having problems using the Impact website or need some guidance? We’re here to help


If you’re having a problem using the Impact Experiences website, or you have a question about an order you’ve placed, the best option is for you to use our support email. This way your enquiry can be escalated to the appropriate person.

Simple email your query to and one of our team will get back to you as soon as possible.

PLEASE NOTE: For queries about cancellations or changes to gym membership you’ll need to contact the club directly.